Returns & Replacement Policy
We take deep pride in every piece leaving our Gujarat studio. If a piece arrives damaged or defective, here is our straightforward promise.
1. Transit Damage or Manufacturing Defects
In the rare event that your handcrafted piece arrives damaged during courier transit or possesses a demonstrable defect, please notify us within 48 hours of delivery. Simply take 2–3 clear photographs of the outer packaging and damaged item, and email us at artismee58@gmail.com or message our team on WhatsApp.
We will dispatch a free replacement or issue a complete refund promptly.
2. Authentic Handmade Variations
Please note that because our creations are handcrafted by human hands using traditional embroidery, painting, and relief techniques, minute variations in stitch alignment, pigment shading, or natural wood grain are intrinsic hallmarks of authentic artisan craft, not defects.
3. Return Window for Unopened Items
If you change your mind, items in their original, unused condition with all tags and packaging intact may be returned within 7 days of delivery. Return shipping courier costs for buyer-preference returns are borne by the customer.
4. Refund Processing
Approved refunds are processed back to your original source of payment (UPI, Net Banking, or Card) within 5–7 business days after inspection at our Surat facility.